F.A.Q.
Answers to your questions
Are there age groups? Our trips do not have age restrictions. Anyone over 18 years old can join our tours.
Can I travel with my family, including underage children? To understand whether a trip may be suitable for your family, please contact us by email or phone.
What is the trip status? In the list of our departures you can find the number of available spots:
- More than 6 spots available
- 5
- 4
- 3
- 2
- 1
- Sold out
How many bookings are needed to confirm a trip? Trips are confirmed once the fourth booking is received. Exceptions may apply.
What is the maximum number of participants per trip? The maximum number of travelers can range from 8 to 12. Exceptions may apply.
What is the role of the coordinator? The coordinator is NOT a travel companion. They are a member of the BHS company staff. They are responsible for the group and for the success of the trip. They manage relationships with local operators and coordinate all travel activities. They have the authority to make decisions regarding itinerary changes (when necessary).
How do I know who is coordinating a trip? We aim to provide the best possible travel experience regardless of the coordinator, therefore we do not display assigned coordinators in the departures list. However, if you are interested in knowing which trips are assigned to each coordinator, you can find them on their personal page in the “About us” section https://bhs.travel/en/about-us
Can I contact the coordinator before departure? You will meet the coordinator when the WhatsApp group is opened, at most 10 days before departure. For any questions before departure, you can refer to the FAQ section and the contact page www.bhs.travel/en/contact-us.
How can I understand whether a trip requires a high level of physical effort / intensity / adaptability / climate tolerance? ? On each trip page, you will find a RATING description. It summarizes the main points of attention we consider useful to highlight for you.
We have also tried to describe the difficulty in numerical terms by defining 4 macro-areas and assigning a score from 1 (low effort) to 5 (very demanding).
PHYSICAL EFFORT: indicates the level of difficulty and the amount of physical activity included in the travel program.
TRIP INTENSITY: indicates the pace of the trip, the length of transfers, and the overall intensity of the days.
ADAPTABILITY: indicates possible adaptation challenges such as camping nights, shared bathrooms, local customs, and destination safety conditions.
CLIMATE: indicates the impact of weather conditions on the trip and the possibility of itinerary changes due to weather.
When will I meet the coordinator and my travel companions? The WhatsApp group will be created at least 7 days before departure. There you will find all the necessary information for the trip, your flight details will be shared, and you will be able to discuss optional extras with the coordinator.
What will the weather be like at the destination? We recommend checking AccuWeather! For us it is the most reliable website and it also provides many useful details, such as average monthly temperatures, sunrise and sunset times, and much more.
How do I know what to bring on the trip? This information will be provided by the coordinator within the WhatsApp group that will be opened before departure.
How can I stay updated on trips?
- By joining our BHS – Fantastic Travelers and Where to Find Them | Facebook group, you can connect with our travel community, meet your future travel companions, and stay updated on all our trips and initiatives around the world!
- By following us on our Facebook and Instagram pages
What is the personal area? It is a reserved section of our website where you can view all trip information (flights, hotels, extras, payments, etc.).
How do I access the personal area?
– Click on the link https://app.bhs.travel/login
– Enter the email you used for booking and the password you set during registration
– If you did not set a password, click on “Forgot Password”, enter the email used for your booking, and you will receive an email to set a new password
– If you do not remember the booking email, you can write to info@bhs.travel and we will send it to you
What are extras? Extras are optional activities, often high-cost, that are not included in the base price. These activities are communicated when the WhatsApp group is created.
When and how can I pay for extras? They can be paid by bank transfer (to the same IBAN used for the final balance payment) within 5 days before departure.
How do I book a trip? You can book the trip online by selecting the departure date on the trip page.
Will I receive a booking confirmation email? Yes, as soon as your order is placed, you will receive an automatic confirmation email outlining all the next steps after purchasing the trip.
What are the payment terms? You will pay €100 by card at the time of online booking. Afterwards, a 50% deposit of the total price is required within 72 hours of booking, and the balance is due 30 days before departure via bank transfer. All payment deadlines are included in the automatic email you receive at the time of purchase.
Will I receive a payment receipt? Yes, you will receive by email the receipt for both the deposit and the balance payments made via bank transfer.
Will there be reminders for payment of the deposit and balance? Yes. You will receive an automatic reminder email for the deposit payment 5 days after online booking. If we do not receive the deposit and balance payments by the established deadlines, you will be contacted by our administration team via email.
From which airports can I depart? On our trips, flights from Rome and Milan are always included in the price. During the booking process, you can select other departure airports (Bari, Bologna, Brindisi, Cagliari, Catania, Lamezia, Naples, Olbia, Palermo, Venice) with a €200 supplement.
How does the supplement for airports other than Rome and Milan work? Departures from airports other than Rome and Milan are subject to a €200 supplement. If, due to flight costs, the supplement for your chosen airport is higher than €200, the booking team will contact you to find the best solution.
What happens if I choose an airport with no available flights? If it is not possible to depart from the selected airport due to lack of flights or schedule incompatibility with the itinerary, the booking team will contact you to find the best solution.
When will I receive the flight details? Flight details will be visible in your personal area.
Who will check me in and where will I receive my boarding pass? Check-in will be carried out by the coordinator in accordance with airline timing (usually 24 hours before departure). The boarding pass, unless otherwise specified, will be sent to you by the coordinator via email or WhatsApp.
What type of luggage can I bring on the trip? As per our policy, we travel with only two carry-on items: one cabin trolley 55x40x25cm / 50L backpack + one 20L backpack.
BHS is exempt from any additional charges that airlines may apply if the luggage is found to be out of size limits.
Why can I only bring 2 carry-on items? For several reasons:
- Car space: many of our trips involve road travel, and if everyone brings checked luggage, managing space becomes very difficult.
- Risk of loss: our trips are highly dynamic with multiple flights, increasing the risk of lost luggage and potential issues for the whole group.
- Travel timing: waiting for checked luggage and handling check-ins would significantly increase waiting times for everyone.
Can I bring checked luggage at all? Checked luggage is already included where necessary (for example in some trekking trips). In some trips it cannot be added. In all other cases, it can be added as an extra for an additional fee at the time of booking. If not added during booking, it cannot be requested later.
Can I choose my seat on the flights? Seat selection will be managed by the coordinator at check-in. You can request specific seats (window, aisle, extra legroom) directly from the coordinator after the WhatsApp group is opened. If there are any costs for seat selection, these can be paid in cash directly to the coordinator at the beginning of the trip.
What type of hotels will be included in the trip? It depends on the travel style and the specific destination. You can find these details on the trip page.
How are rooms assigned? You will share accommodation with other BHS travelers. For participants who do not purchase the double supplement, BHS will arrange shared rooms in double, triple, or quadruple occupancy with people of the same gender, based on booking requirements.
What does the double room supplement guarantee? It guarantees accommodation in a double room with the chosen partner. It does not guarantee a private bathroom, which depending on the type of accommodation may be shared with other participants.
Can I book a single room? Due to the nature of our trips, we cannot always guarantee the availability of single rooms. However, you can contact our customer care to request a personalized quote.
How do I know if a trip includes rental cars? You can find this information in the “How we travel” section of the trip page.
Who drives the cars? The cars are driven by the coordinator and the trip participants. Each car will have two designated drivers who can take turns driving. You can indicate your willingness to drive during the booking process.
Is a credit card required for rental cars? All bookings are guaranteed by BHS cards and covered by full insurance. However, depending on the rental car company policies, you may still be required to provide a credit card as a security deposit if you are one of the designated drivers. In this case, any deposit charged will be immediately refunded by BHS.
What insurance is included? Medical and luggage insurance is always included in the package.
What are the terms of the medical and luggage insurance? You can find all details in the dedicated section www.bhs.travel/condizioni-assicurazione and download the information leaflet.
How do I open a medical insurance claim? You must send an email to info@bhs.travel including all details and any expenses incurred.
What are the reimbursement times? Reimbursement times depend on the processing times of the insurance company.
If you want to protect yourself with cancellation insurance in case you are no longer able to travel, we recommend relying on Heymondo! A 10% discount is available for all our travelers who access the page through our website. Click here to be redirected to the Heymondo cancellation insurance page.
How can I cancel a trip? If you wish to cancel your trip, please send an email to info@bhs.travel including your order number in the subject line.
What are the cancellation fees? If cancellation occurs within the following periods:
- more than 60 days before departure: you are entitled to a 50% refund of the total amount
- between 59 and 30 days before departure: you are entitled to a 25% refund of the total amount
- between 29 and 15 days before departure: you are entitled to a 10% refund of the total amount
- less than 15 days before departure: no refund will be granted
When do I need to send my personal documents? In the automatic booking confirmation email, you will find a link to upload your personal document, which must be the SAME one you will travel with.
When is a passport required? You will find information about the required documents on the trip page. In any case, you can refer to Viaggiare Sicuri
In case a visa is required, what is the procedure? If a visa is required before departure, we will send you instructions via email or through the WhatsApp group on how to obtain it.
Who is responsible for obtaining the pre-departure visa? The visa application process and payment are the responsibility of the traveler. If needed, we will provide assistance and support in obtaining the visa.
