F.A.Q.

What is the personal area? The personal area is a dedicated section of our website where you can access all your trip information, including flights, accommodations, extras, payments, and more.

How do I access the personal area?
– Visit: https://app.bhs.travel/login
– Enter the email used for booking and the password created during registration
– If you haven’t set a password yet, click on “Forgot Password”, enter the email address associated with your booking, and follow the instructions sent to your inbox to create a new password
– If you cannot remember the email address used for your booking, please contact us at info@bhs.travel and we will assist you

What are extras? Extras are optional activities or experiences that are not included in the trip’s base price and may involve additional costs. Details about available extras will be shared once the WhatsApp group is created.

When and how can I pay for extras? Extras can be paid via bank transfer using the same IBAN provided for the final balance payment, no later than 5 days before departure.

How do I book a trip? You can book the trip online directly from the trip page by selecting your preferred departure date.

Will I receive a booking confirmation email? Yes, once your booking is completed, you will automatically receive a confirmation email all the information and next steps related to your trip.

What are the payment terms? A €100 card payment is required at the time of online booking. Afterwards, a 50% deposit of the total trip price must be paid within 72 hours of booking, while the remaining balance is due 30 days before departure via bank transfer. All payment deadlines and details will be included in the automatic confirmation email sent after purchase..

Will I receive a payment receipt? Yes, you will receive a receipt by email for both the deposit payment and the final balance paid via bank transfer.

Will I receive reminders for the deposit and balance payments? Yes. You will receive an automatic reminder email for the deposit payment 5 days after completing your online booking. If the deposit or final balance is not received by the specified deadlines, our administration team will contact you by email.

From which airports can I depart? On our trips, flights from Rome and Milan are always included in the price. During the booking process, you can select other departure airports (Bari, Bologna, Brindisi, Cagliari, Catania, Lamezia, Naples, Olbia, Palermo, Venice) with a €200 supplement.

How does the supplement for airports other than Rome and Milan work? Departures from airports other than Rome and Milan are subject to a €200 supplement. If, due to flight costs, the supplement for your chosen airport is higher than €200, the booking team will contact you to find the best solution.

What happens if I choose an airport with no available flights? If it is not possible to depart from the selected airport due to lack of flights or schedule incompatibility with the itinerary, the booking team will contact you to find the best solution.

When will I receive the flight details? Flight details will be visible in your personal area.

Who will check me in and where will I receive my boarding pass? Check-in will be carried out by the coordinator in accordance with airline timing (usually 24 hours before departure). The boarding pass, unless otherwise specified, will be sent to you by the coordinator via email or WhatsApp.

What type of luggage can I bring on the trip? According to our travel policy, participants may bring only two carry-on items: one cabin trolley (55 × 40 × 25 cm) or a 50L backpack, plus one additional 20L backpack.

Please note that BHS cannot be held responsible for any extra fees applied by airlines if luggage exceeds the permitted size or weight limits.

Why can I only bring 2 carry-on items? There are several reasons behind this policy:

• Space limitations: many of our trips involve road travel, and if every participant brings checked luggage, managing space becomes extremely difficult.
• Risk reduction: our itineraries are highly dynamic and often include multiple flights, which increases the likelihood of lost luggage and potential disruptions for the entire group.
• Time efficiency: waiting for checked baggage and handling additional check-in procedures would significantly increase travel and waiting times for everyone.

Can I bring checked luggage? Checked luggage is already included when necessary, such as on certain trekking expeditions. On some trips, however, it cannot be added at all. In all other cases, checked baggage may be purchased as an optional extra during the booking process. If it is not added at the time of booking, it cannot be requested later.

Can I choose my seat on the flights? Seat selection will be handled by the trip coordinator during check-in. Once the WhatsApp group has been created, participants may request specific seating preferences, such as window seats, aisle seats, or extra legroom, directly through the coordinator. If additional fees apply for seat selection, they can be paid in cash to the coordinator at the beginning of the trip.

What type of hotels are included in the trip? Accommodation depends on the style of the trip and the specific destination. Detailed information about the hotels included can be found directly on each trip page.

How are rooms assigned? Participants will share accommodation with other BHS travelers. Unless a double-room supplement is purchased, rooms may be arranged in double, triple, or quadruple occupancy with travelers of the same gender, according to booking requirements.

What does the double room supplement guarantee? The supplement guarantees accommodation in a double room with the chosen travel companion. However, it does not necessarily guarantee a private bathroom, as facilities may be shared depending on the type of accommodation.

Can I book a single room? Due to the nature of our itineraries, single rooms cannot always be guaranteed. However, travelers may contact customer support to request a personalised quotation based on availability.

How do I know if a trip includes rental cars? Information about rental cars can be found in the “How We Travel” section of each trip page.

Who drives the cars? Vehicles are driven both by the trip coordinator and by participants. Each car will have two designated drivers who can alternate during the journey. Travelers may indicate their willingness to drive during the booking process.

Is a credit card required for rental cars? All reservations are guaranteed through BHS cards and covered by full insurance. However, depending on the rental company’s policies, designated drivers may still be asked to provide a credit card as a security deposit. In such cases, any deposit charged will be promptly refunded by BHS.

What insurance is included? Medical and luggage insurance is always included in the package.

What are the terms of the medical and luggage insurance? Details regarding medical and luggage coverage can be found in the dedicated insurance section on the website www.bhs.travel/condizioni-assicurazione, where travelers may also download the full information leaflet.

How do I open a medical insurance claim? To open a claim, travelers must send an email to the BHS support team info@bhs.travel including all relevant details and any expenses incurred during the trip.

What are the refund times? Refund processing times depend on the insurance company’s procedure and timelines.

If you would like to protect yourself with cancellation insurance in case you are unable to travel, we recommend Heymondo! All our travelers can benefit from a 10% discount by accessing the insurance page through our website. Click here to be redirected to the Heymondo cancellation insurance page.

How can I cancel a trip? If you wish to cancel your trip, please send an email to info@bhs.travel and include your order number in the subject line.

What are the cancellation fees? In the event of cancellation the following refund policy applies:

• more than 60 days before departure: 50% refund of the total amount paid
• between 59 and 30 days before departure: 25% refund of the total amount paid
• between 29 and 15 days before departure: 10% refund of the total amount paid
• less than 15 days before departure: no refund will be issued

When do I need to send my personal documents? In the automatic booking confirmation email, you will find a link to upload your personal document, which must be the SAME document you will use for travel.

When is a passport required? Information regarding the required travel documents can be found on the trip page. In any case, we recommend checking the official travel advisories on Viaggiare Sicuri

IWhat happens if a visa is required? If a visa is required prior to departure, we will provide instructions by email or through the WhatsApp group on how to obtain it.

Who is responsible for obtaining the visa? The visa application process and any related costs are the responsibility of the traveler. However, if needed, we will provide assistance and support throughout the process.